Hotel Guide

Reception hours: 24 hrs

Check in time: 2.00 pm

Check out time: 10.00 am 

(Contact reception for late check out, charges may apply)

Telephone Information

Reception …..Dial 9

To call another guest …..Dial Room No.

To dial outside line …..Dial 0, then Phone No.

Internet Access

Free wireless internet access is available in all rooms and public areas.

Wi-Fi name: Haven Glebe

Wi-Fi password: Relax@Haven

Parking

On site parking is available at a cost of $25.00 per night / per vehicle. Due to the limited number of parking spots, a reservation is needed prior to arrival. Please contact reception for more information.

Gym

Located on level one.

Available from 7:00 am to 11:00 pm

Mini Bar

Water $3.00

Soft Drink (Coke, Coke No Sugar, Sprite, Fanta) $4.00

Chocolate Bar $4.00

Chips $5.00

Nuts $6.00

Beer $9.00

Cider $9.00

Red/White Wine $35.00

Sparkling Wine $35.00

Housekeeping

Supplies of Tea, Coffee, Milk and Sugar in your room are for single use only.

Please contact reception if you have any question.

Do not disturb

You can place your “Do not disturb” sign on the outside of your room door to ensure your privacy. Please note your room will not be serviced if this sign is in place between 9am and 3pm.

Laundry Service

We have self-serve washing and drying coin machine ($3.00 per load – using $1.00 coins for each machine) available on level 1. Washing detergent capsule can be purchased at reception ($2.00 each).

Or you can complete the Guest Laundry Service Form which can be found in the laundry bag in room, put your items in the laundry bag and bring them to reception. All garment (except dry cleaning) collected before 9am will be returned on the same day.

Wake-up call

Dial 9 to contact reception to schedule a wake-up call.

Business Centre

You are welcome to use our business centre computers in our lobby on the ground floor at any time.

Fax and photocopy services are available by contacting reception (charges apply).

In room safes

It is not recommended to leave valuables in your room. The hotel assumes no liability for valuables left in the room. You may store your valuables by using the safe provided in your room by following the instruction attached to the safe.

Toiletries / Amenities

For your convenience, complimentary emergency toiletries such as razor, shaving foam, toothbrush, toothpaste, comb, sanitary napkins, sewing kits, slippers and shower caps are available at no charge from reception 24 hours per day / We also have additional blankets, pillows, soap, shampoo, towels etc. available, please contact reception to be served.

Hair dryer, iron and ironing board are available in every guest room.

Luggage assistance and storage are available by contacting reception any time

Breakages and Damages

Please report any breakages, missing items or damaged property to reception. The cost of replacement or repair of any item broken or damaged may be the responsible of the guest.

Non-smoking

Smoking is strictly prohibited in guest room and on the walkways.

Smoking is permitted in the smoking corner beside the rear fire stairs of each floor. You can also smoke on your room balcony, but please make sure to close your balcony door fully.

If the emergency fire services are called to the site due to the alarm being set off by your smoking, you will be liable for the $1,800.00 fine handed down by the Fire Department for false alarms.

First Aid kit is available at reception.

Emergencies – Fire & Medical

For any emergency please dial 9 immediately to inform Reception.

You can also dial 000 to obtain outside help for any emergency (Police, Ambulance, Fire).

For additional fire safety information, please refer to information posted on the back of the room door.

Local Directory