Terms & Conditions
This website and all other Haven Glebe websites are owned and operated by Xin Jiu Xin Pty Limited, an Australian registered company with headquarters at 196 Glebe Point Road, Glebe NSW 2037, Australia. The Company owns and conducts business under the registered business name “Haven Glebe”.
In these Terms and Conditions:
“We”, “our”, “us” and “Haven Glebe” mean the Company and where the context requires or permits includes its related bodies corporate (as defined in the Corporations Act 2001 (Cth)).
“You” and “your” mean the person who is accessing or using this Website including any person making a reservation or purchasing any product or service via a Website.
“Company” means Xin Jiu Xin Pty Limited,
“Haven Glebe” means any of ‘Haven Glebe’ branded hotels.
These Terms and Conditions (including the Hotel Conditions of Sale) govern your use of any of our Websites. By accessing any Website, you agree to be bound by these Terms and Conditions including the Hotel Conditions of Sale, where relevant.
If you do not agree to these Terms and Conditions, you should immediately cease accessing and using the Website and should not use the Website to purchase any goods or services including making any reservation at Haven Glebe.
Only persons 18 years of age or older are permitted to purchase any product or service via the Websites. You warrant that your use of this Website complies with all applicable laws and these Terms and Conditions. The Company reserves the right to deny access to the Websites or to its goods and services to any person who it believes has breached these Terms and Conditions.
Hotel Conditions of Sale
All reservations made via Haven Glebe Website, by telephone, email, or in person are made subject to these terms and conditions of sale and the person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying at the Haven Glebe under the reservation (once the reservation is accepted and confirmed by Haven Glebe).
Haven Glebe’s websites include:
Reservations may also be governed by and subjected to additional terms and conditions which are applicable to individual Haven Glebe.
Haven Glebe accommodation agreements
Please note that under these Hotel Conditions of Sale:
All customers booking and paying for Haven Glebe hotel are entering into an agreement with the Company.
Photographic Identification and other information on check-in
When you check in at Haven Glebe, you may be asked to provide photographic or other personal identification as well as other information which Haven Glebe is required to request by law or under mandatory or other government declarations or orders, including in relation to public health.
If you are unable to provide such identification or information, your reservation may be cancelled and you may be liable to pay us an amount equal to the full reservation amount plus any other costs incurred by us in connection with your reservation. Any pre-payment made in relation to the reservation will be forfeited in these circumstances.
Bookings and Payment Guarantee Policy
Bookings at a Haven Glebe are subjected to availability and applicable pricing and terms and conditions at the Haven Glebe at the time of booking and your stay.
Payment for bookings must be guaranteed with a valid credit card at the time of making a reservation via the Haven Glebe website as well as on check-in.
No deposit is required when booking a flexible rate online (ie. any booking that does not require payment at the time of booking). Reservations with rates that contain restrictions must be paid for at the time of making the reservation on the relevant Haven Glebe Website. Please refer to individual rate terms prior to confirming your reservation.
A valid credit card MUST be presented on check-in to Haven Glebe.
Payments may be made by credit card (as indicated for online bookings or as indicated as being accepted at the hotel) or by cash or EFTPOS at the Haven Glebe hotel.
You agree to pay interim accounts when presented even though you may not have departed from our hotel.
You agree that any charges for services provided to you that are not billed at the time of your departure may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account.
Upon arrival at Haven Glebe, guests must provide valid Federal, State Territory, or other government-issued photographic identification for security purposes. In addition, the guest must also provide a credit card in the same name as the photographic ID to secure the accommodation. A credit card pre-authorisation of up to AUD 1.00 with the accommodation fee (if it’s not prepaid) is required to cover incidental items including (but not limited to): mini bar, breakages/damages, excessive cleaning charges above the normal level of cleaning due to the room being left in an unacceptable state, etc.
Any pre-authorized amount is set aside by the credit card merchant for a period of up to 10 business days (release times may vary, please check with the issuing financial institution). The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice, we suggest the cardholder contact their credit card issuer. Once a pre-authorisation has been made, we cannot release, remove, or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by financial institutions and cannot be negotiated.
Haven Glebe reserves the right to pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card and protects both the cardholder and credit card merchant from increasing fraud incidents. Cash is not an acceptable form of bond when staying with Haven Glebe and a valid credit card will need to be presented on arrival.
Haven Glebe may from time-to-time partner with alternative payment providers. Use of these payment options will be subject to Our Partner’s terms and conditions.
Rates and Charges
You agree that you will pay to us the applicable room rate for each day of your stay and any additional charges up until the time you advise us that you have departed from the Haven Glebe.
All prices are quoted in the currency of the country in which the Haven Glebe is located per room per night and are inclusive of GST.
Prices are subject to availability and can change without notification due to fluctuations in charges and currency.
Blackout/special event periods may apply.
The “from” rates displayed on a Haven Glebe website are indicative rates only are subject to availability and terms and conditions apply. Please select dates and check availability to get the most up-to-date pricing.
Each rate or hotel package available via a Haven Glebe website is subject to individual terms and conditions.
For any booking that requires payment on check-in to the Haven Glebe, the booking must be cancelled by 4:00 pm the day before arrival to avoid cancellation fees.
Cancellations after this time or any no-show for a reservation are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to the accommodation fee payable for 1 night of stay. A no-show is when you do not check-in on the night of your booking reservation.
Standard check-in time is 2:00 pm
You agree that we may apply a charge if your required check-in time requires us to keep the room empty on the previous day.
You must advise us of any change in the number of persons using the room and agree to pay any additional charges for additional persons not included in the number stated at the time of registration.
Check-out time is 10:00 am on the date shown for your departure unless we agree to another time.
Departure after that time may incur additional room charges.
You are, and remain personally liable, to pay the total amount due on departure, unless prior settlement arrangements have been accepted by us. If the settlement arrangements have not been met within 30 days of departure, you agree to pay the total amount due on receipt of our invoice which shall be immediately due and payable.
Persons under the age of 18 must be accompanied by a parent or legal guardian or other adults who has parental rights and responsibilities for the under 18-year-old guest.
If any guest under the age of 18 years is not accompanied by a parent or legal guardian or other adults as so described, the Company reserves the right to immediately cancel the guest’s booking and the full booking amount will be forfeited to the Company. The Company will not have any liability to the guest or any other person with respect to the booking in these circumstances.
Children under the age of 12 years using existing bedding can stay at no additional charge in the room with guardians / parents.
Although the Company will endeavour to satisfy any special requests for any reservations, the Company does not guarantee that any special requests can or will be accommodated.
Facilities and Services
Whilst care is taken to ensure that the description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature or facility is essential to you in choosing Haven Glebe, it is your responsibility to confirm with the Haven Glebe prior to making your reservation that the feature or facility will be available during your stay.
To the extent permitted by law, Haven Glebe is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.
Accommodation facilities listed may not apply to all room types.
Haven Glebe’s rooms, walkways, car park, and lobby are NON-SMOKING areas. An $1800 fee will be incurred for the guest upon departure if there are traces of cigarette smoke in the guest room or if the fire alarm is set off by the smoke from cigarettes.
Third Party Products and Services
Haven Glebe sometimes includes third party products or services in special packages or hosts third party services at its hotels. Haven Glebe is not liable under any circumstances for any failure by third party providers to provide products or services, nor for any error, alteration or change of any kind made by those third-party providers following acceptance of a booking by them.
All third-party coupons, vouchers, receipts, and tickets are issued subject to the terms and conditions specified by those third parties.
Haven Glebe does not warrant the accuracy of any information, statements or representations made by third parties and is not liable for any act or omission, default, or negligence of any third-party provider.
The promo code must be entered into the promo code field when making your booking. The promo dollar amount will be automatically deducted from your total stay amount at the final step before submitting your booking.
Please note some promo codes are unique and are only available for a one-time use.
Promo codes are only redeemable online direct with Haven Glebe.
Releases and Indemnity
Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the room, grounds or car park remain your responsibility and we are not responsible for their safekeeping.
To the extent permitted by law, you agree to release and hold harmless Haven Glebe and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation, your stay or your attendance at any event at Haven Glebe for any reason whatsoever.
You agree to indemnify Haven Glebe and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by Haven Glebe or its current or former officers, employees or agents arising out of, caused by, attributable to, or resulting from your reservation, your stay, or your attendance at any event at Haven Glebe except to the extent that the loss as described above was caused by or contributed to by Haven Glebe or its current or former officers’, employees’ or agents’ negligence.
You agree that regardless of your length of stay at Haven Glebe there is no tenancy, or any other proprietary rights created under any laws.
We grant you a licence to stay in our hotel and we reserve the right to terminate the licence at any time.
Photography and Video
Any activity (including photography and videography) of a commercial or promotional nature is not permitted anywhere within Haven Glebe without the prior written approval of hotel management and, in the case of photography/videography, without a signed authorised location acknowledgement. Hotel management has the right to cancel accommodation and require the immediate cessation of any activity taking place in breach of this condition. Unauthorised imagery or video must not be published on any media and must be immediately removed from the public domain upon request from hotel management.
Use of Information
At various times, we may collect personal information about you and/or the persons accompanying you during your stay or attendance at an event at Haven Glebe.
Booking errors and fraudulent activity
Haven Glebe is not responsible for any incorrect information provided by a person at the time of their making a booking at Haven Glebe or for any technical or human error that may occur in the processing of any information for a booking by Haven Glebe.
Haven Glebe may cancel or modify any reservation where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or resulted from a mistake or error.
You agree that the Company is not responsible for any loss or damage if any reservation is not processed or confirmed or is cancelled in any of these circumstances.
Events beyond control
If any event or circumstances beyond the reasonable control of the Company occurs (Force Majeure Event) the Company will not be in breach of the Hotel Conditions of Sale and will not have any liability to you or any other person for any loss or damage whatsoever in respect of any Haven Glebe reservation if it is prevented from complying with any of its obligations with respect to the reservation as a result of or in connection with the Force Majeure Event. If a Force Majeure Event occurs the Company will have the right to immediately terminate your booking at Haven Glebe and will refund any deposits paid by you as your sole remedy.
Force Majeure Events may include, a declaration of a state of emergency, an act of God, labor or industrial relations dispute, a lockout, an act of terrorism, any law, order, direction, restriction or alert issued by, or any acts of, any government authority mandating, imposing or requiring restrictions on access to, or closure of Haven Glebe, or the movement of people, war, sabotage, blockade, riot, civil disturbance, an outbreak of infectious disease, epidemic or pandemic disease, (including for the avoidance of doubt COVID-19), hurricane, cyclone, tidal wave, landslide, lightning, earthquake, flood, storm, environmental disaster, fire, explosion, failure of power supply, cyber-attack, embargo, material disruption to domestic and international inbound travel transportation systems, or damage or destruction of Haven Glebe.
General Terms and Conditions
No re-sale or promotional use
Products and services obtained via the Website may not be resold, on-supplied, or transferred for commercial, consumer, or promotional purposes without the Company’s prior written consent.
Availability and Use of Website
The Company will use its reasonable endeavors to maintain the Website however it does not guarantee the availability of the Website and has the right to suspend operations of any Website at any time or from time to time for any reason including for maintenance.
The Company will not be liable with respect to any loss or damage arising from:
the availability or otherwise of the Website;
poor transmission or reception of any data or information over the internet;
the failure of any reception equipment or lines of communication, or any malfunction of the internet network that prevents any Website from operating properly or permitting any reservation to be made at Haven Glebe;
communication malfunctions, failures, or difficulties, or lost, stolen or misdirected, transmissions, messages or entries, or the security of any such communications.
Inaccuracies and Errors
While the Company endeavors to keep the Website updated and contain the accurate and correct information, the Website may contain inaccuracies and errors, including but not limited to pricing or availability applicable to your booking. The Company does not assume responsibility or liability for any inaccuracies, errors, or omissions on its Website, and shall have no obligation to honor reservations affected by such inaccuracies. The Company reserves the right to make changes, corrections, cancellations, and/or improvements to its Website and to the products and services described on its Website, at any time, including after confirmation of a reservation.
Limitation of liability
To the maximum extent permitted by law, the Company, expressly excludes any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any linked websites and any materials posted on them.
If the Company becomes liable for any damages related to its Website, to the fullest extent permitted by law and subject to any consumer protection rights as set out below, your sole remedy will be limited to reimbursement of any amounts you have paid for goods and services.
You indemnify the Company and its officers, employees, and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments, and losses of any kind whatsoever incurred or suffered by the Company or its officers, employees, or agents arising out of, caused by or attributable to any breach or violation of these Terms and Conditions by you.
Consumer protection rights
Nothing in these Terms and Conditions including the Hotel Conditions of Sale affects any rights or remedies you may have and which by applicable law cannot be excluded, including under the Competition and Consumer Act 2010 (Cth) or under Australian State and Territory or foreign consumer protection legislation.
To the extent that the Australian Consumer Law or other relevant law permits the Company to limit its liability, then the liability of the Company is limited to:
In the case of services, supplying the services again or payment of having the cost of the services supplied again; and
In the case of goods, replacing the goods, supplying equivalent goods, repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods, or having the goods repaired.
Intellectual Property Rights
You agree that all intellectual property rights (including trademarks, brands, logos, images, graphics, other media, and text) displayed on any Website are owned by the Company or its affiliates, partners, or licensors.
You may only use the Website and the material and media displayed on the Website for personal and non-commercial purposes and you must not breach the Company’s, or any third party’s intellectual property rights comprised or contained on the Website.
If there is any inconsistency between the provisions in the Terms and Conditions and the Hotel Conditions of Sale, then the provisions in the Terms and Conditions shall take precedence to the extent of such inconsistency.
If any part of these Terms and Conditions including the Hotel Conditions of Sale is held to be illegal or unenforceable by a court of law, the Company has the right to amend that part to the minimum extent necessary to make that part legal and enforceable. If that is not possible, that part will be severed from the Terms and Conditions with all other parts remaining in full force and effect.
Amendments to Terms and Conditions
The Company reserves the right to amend these Terms and Conditions including the Hotel Conditions of Sale at any time in its absolute discretion. If you use any Website after the date on which the Terms and Conditions have been changed, you will be deemed to have accepted the updated Terms and Conditions. If you do not agree to these Terms and Conditions, you should immediately cease accessing or using the Websites.
These terms and conditions are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia.
Customer service queries and complaints
If you have any queries or complaints about our Website, these Terms and Conditions including the Hotel Conditions of Sale, or any of our products or services, please contact us via this link